سال انتشار: ۱۳۹۱

محل انتشار: نخستین همایش سالانه علوم مدیریت نوین

تعداد صفحات: ۵

نویسنده(ها):

Shahriar Mohseni – Graduate School of Management, Multimedia University, Cyberjaya, Malaysia

چکیده:

The importance of word of mouth is undeniable on purchase decision, especially on hospitality and tourism industry, which has intangible and expensive product and services with difficulties to evaluate before consumption. By emerging eWOM the nature of the business has been change dramatically. This study describes the impact of eWOM on customer‟s purchase decision of hospitality industry