سال انتشار: ۱۳۹۱

محل انتشار: نهمین کنفرانس بین المللی مهندسی صنایع

تعداد صفحات: ۱۰

نویسنده(ها):

Hesam Saiedy – Young Researchers Club, Islamic Azad University
Sarem Deilami Moezi – Central Tehran Branch, Tehran, Iran
Mohammad Amin Nayebi – Azad University
Akbar Alem Tabriz – Shahid Beheshti University
Leila Rastegar Azizi – Department of Psychology, Allameh Tabataba’i University

چکیده:

The purpose of this paper has been analyzed the effects of emotional intelligence (EI) in the workplace and recheck results of previous world researches in Iran. We chose export import companies for case study. The sample obtained has composed of 91 managerial and non-managerial employees from five different companies with population of 1590. The level of confidence used in this paper is 95%. The instruments administered to the employees were the Work Profile Questionnaire-Emotional Intelligence and a demographic information sheet, in order to obtain their emotional quotient (EQ) and socioeconomic characteristics. Measuring their employees’ scores in each of the EI components could help managers in order to build strategies to improve the productivity and performance of their organization. The results of this paper presented that the participants had a high level of EI and got high scores in the seven EI components measured. It has found that younger employees and those with lower educational level tend to have lower EQ scores. It concluded that EI might affect the workplace performance and could be useful criteria for business leaders and managers.