سال انتشار: ۱۳۹۴

محل انتشار: کنفرانس بین المللی مدیریت، اقتصاد و مهندسی صنایع

تعداد صفحات: ۱۱

نویسنده(ها):

Mohammad Javad Hozor – PhD, government Management, president of PNU Saveh branch
Sarah Rahmani – MA student, Executive Managers PNU Saveh branch
Seyed Javad Sharif Sheykholeslami –

چکیده:

This study aimed to determine the burnout and associated factors in Saveh city’s healthcare personnel, workload levels, social support and self-esteem of the staff. In this descriptive-analytical study that was performed by cross sectional method, with using of cluster and random sampling methods, 031 personnel of Saveh city’s healthcare centers completed the research tool which comprised of demographic data form and Maslach burnout inventory (MBI). In the MBI, the frequency of studied units in each aspects of burnout which includes emotional exhaustion, depersonalization and reduction of personal accomplishment were evaluated by Likert scale in the forms of low, medium and high. The data analyses have been carried out through SPSS computer program and proper use of statistical tests (descriptive-analytical). With regard to the aspects of burnout, Results showed that mean score of personal accomplishment was 30/13 from total score of 83, the mean score of employees’ emotional exhaustion was 35/63 from total score of 68 and the mean score of depersonalization was 6/11 from the total score of 31. 83.34 of employees had low personal accomplishment, 81.84 of employees had high emotional exhaustion and 52.34 of employees had low depersonalization. There is a significant statistical correlation between the burnout and variables of gender, work experience, marital status, place of employment and type of job so that the depersonalization in the males, married persons and employees of urban centers were more than that of other employees, and the emotional exhaustion was higher in the women, married persons and the employees of urban centers. The personal accomplishment of employees who worked more than 31 years was higher than that of other employees. The workload values showed significant and inverse correlation with emotional exhaustion and depersonalization. The extent of burnout in employees’ emotional exhaustion, depersonalization and the personal accomplishment was medium, low and low respectively. Authorities should pay more attention to the burnout problem due to its effect on the job, family and personal performance and its influence on the absenteeism from work, early retirement, stress reduction and increasing the job satisfaction of employees by improving the workplace conditions in healthcare centers.