سال انتشار: ۱۳۸۹

محل انتشار: بیست و پنجمین کنفرانس بین المللی برق

تعداد صفحات: ۱۴

نویسنده(ها):

Vahid Farrokhi – Zanjan Regional Electricity Company Zanjan – Iran
Ahmad Suhaimi Baharudin – University Science Malaysia Penang – Malaysia

چکیده:

The main objective of each electricity company is to serve its customers and flow of information is one of the important and essential tools to manage each organization in providing good service. In the early years, Iranian electricity companies used computer systems in its billing system. As information technology spread and developed in new business enterprises, electricity companies have increasingly used computerized transactional systems. Most of Iranian electricity companies use simple method to gather data from their departments either electronically or manually and process those using softwares like Microsoft Word and Excel. The main objective of doing this research is to improve the process of report system in regional electric companies by offering a process model for management report process which is built based on Business Process Modeling (BPM) that enables us to develop a Management Report System For Electricity Companies (MRSFEC) to serve the managers of these companies by assisting them in making the accurate and timely decisions and taking the most effective actions.